Dolpho

Privacy Policy

Last updated: March 16, 2026

This Privacy Policy describes how Dolpho, Inc. (“Dolpho,” “we,” “us”) collects, uses, and protects your information when you use the Dolpho platform (dolpho.net).

1. Information We Collect

Information You Provide

  • Account information: Email address, username, password, profile information (display name, bio, avatar)
  • Payment information: When you purchase Quarters or content, payment is processed by Stripe. Dolpho does not store your credit card number. Stripe’s handling of your payment information is governed by Stripe’s privacy policy.
  • Creator information: If you apply for a creator account, we collect your legal name and banking information (via Stripe Connect) for payout purposes.
  • Content you create: Reviews, comments, lists, diary entries, messages, and other user-generated content.

Information Collected Automatically

  • Watch activity: What you watch, when you watch it, and how much you watch (watch progress, completion rates).
  • Purchase history: Content you have purchased, Quarters transactions, and refund history.
  • Platform activity: Likes, follows, list additions, log entries, and other interactions.
  • Device and connection information: Browser type, operating system, IP address, and general location (city/region level, not precise location). We use this for security, fraud prevention, and platform performance.

Information We Do Not Collect

  • We do not collect precise geolocation data.
  • We do not collect biometric data.
  • We do not access your device’s contacts, camera, or microphone.

2. How We Use Your Information

We use your information to:

  • Operate the platform: Process purchases, deliver content, manage accounts, handle refunds.
  • Personalize your experience: Show relevant recommendations, populate your activity feed with content from people you follow, display your watch history and stats.
  • Provide creator analytics: Share aggregated, anonymized viewing data with creators (total views, watch completion, revenue). We do not share individual viewer identities with creators.
  • Communicate with you: Send purchase confirmations, payout notifications, account alerts, and platform updates. We do not send marketing emails unless you opt in.
  • Improve the platform: Analyze usage patterns to improve features, fix bugs, and develop new functionality.
  • Prevent fraud and abuse: Detect and prevent unauthorized access, fraudulent transactions, and terms violations.

3. What We Share

We Do Not Sell Your Data

Dolpho does not sell, rent, or trade your personal information to third parties.

Service Providers

We share limited information with service providers who help us operate the platform:

  • Stripe: Payment processing. Receives payment and banking information necessary to process transactions.
  • Mux: Video hosting and streaming. Receives video content and anonymous playback data for delivery and analytics.
  • Supabase: Database and authentication infrastructure. Hosts account and platform data.
  • Vercel: Web hosting. Processes web requests and serves the platform.
  • Resend: Email delivery. Receives email addresses for transactional emails (purchase confirmations, password resets).

These providers are contractually required to use your information only for the services they provide to us.

Creator Analytics

Creators see aggregated analytics about their content: total views, revenue, engagement metrics, and general audience demographics (where available). Creators cannot see individual viewer identities, specific watch histories, or personal information of viewers.

Exception: If you send a message to a creator, your username and message content are visible to that creator.

Legal Requirements

We may disclose information if required by law, legal process, or government request, or if necessary to protect the safety of any person, prevent fraud, or protect Dolpho’s legal rights.

4. Your Profile & Activity Visibility

Public Information

By default, the following is visible to other Dolpho users:

  • Your username and display name
  • Your avatar
  • Your watched content (poster wall)
  • Your likes, reviews, lists, and diary entries
  • Your follow relationships

What Is Not Public

The following is never visible to other users:

  • Your email address
  • Your payment information
  • Your purchase history (specific transactions and amounts)
  • Your Quarter balance
  • Your watch progress on individual content

5. Data Retention

  • Account data: Retained as long as your account is active. Deleted upon account deletion, subject to legal retention requirements.
  • Watch and purchase history: Retained as long as your account is active. Used for your personal history and creator analytics.
  • Payment records: Transaction records are retained as required by financial regulations (typically 7 years) even after account deletion.
  • User-generated content (reviews, comments, lists): Deleted upon account deletion. Content that has been quoted or referenced by other users may persist in anonymized form.

6. Your Rights & Choices

Access & Export

You can view your account information, watch history, and activity at any time through your profile and settings.

Deletion

You can delete your account at any time. Upon deletion, we will remove your profile, activity, and personal data from the platform, subject to the retention requirements above.

Email Preferences

You can manage your email preferences in your account settings. Transactional emails (purchase confirmations, security alerts) cannot be opted out of while your account is active.

Cookies

Dolpho uses essential cookies for authentication and platform functionality. We do not use third-party advertising or tracking cookies.

7. Children’s Privacy

Dolpho is not intended for children under 13 years of age. We do not knowingly collect information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.

8. Security

We implement reasonable technical and organizational measures to protect your information, including encrypted data transmission (TLS), encrypted storage for sensitive data, DRM content protection, and access controls for internal systems.

No security system is perfect. We cannot guarantee absolute security, but we take reasonable steps to protect your data and will notify you of any breach that affects your personal information as required by law.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know: You can request information about what personal data we collect, use, and share.
  • Right to delete: You can request deletion of your personal data, subject to certain exceptions.
  • Right to opt out of sale: We do not sell personal data, so this right does not apply.
  • Non-discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact support@dolpho.net.

10. International Users

Dolpho is operated in the United States. If you use Dolpho from outside the US, your information will be transferred to and processed in the United States. By using the platform, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on the platform. The “last updated” date at the top reflects the most recent revision.

Contact: support@dolpho.net